Privacy Policy

Effective Date: 18 Feb. 26
Last Updated: 18 Feb. 26

1. Introduction

RA BOARDS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including via our website and WhatsApp communication channels.

2. Responsible Party

Company Name: RA Boards (PTY) LTD
Registration Number: 2023/574344/07
Physical Address: Unit C1, 5 Deutz Road, Lansdowne,7780
Email Address: info@rabords.co.za
Telephone: 0210010887

RA BOARDS is the “Responsible Party” as defined in POPIA.

3. Information We Collect

We may collect the following personal information:

• Full name
• Contact details (phone number, email address)
• WhatsApp number
• Physical address (if applicable)
• Company details (if applicable)
• Communication records and correspondence
• Any information voluntarily provided by you

We do not intentionally collect special personal information unless required by law or explicitly consented to.

4. How We Collect Information

We collect personal information:

• Directly from you when you:
  • Contact us via WhatsApp
  • Submit a website form
  • Request services
• Automatically through website cookies (if applicable)
• From third-party service providers where permitted by law

5. Purpose of Processing

We process your personal information for the following purposes:

• To communicate with you
• To provide products or services
• To respond to enquiries
• To send service updates and notifications via WhatsApp
• To comply with legal and regulatory obligations
• To improve our services

We will not process your personal information for any purpose incompatible with these purposes without your consent.

6. WhatsApp and Third-Party Service Providers

We may use third-party service providers to facilitate communications, including:

• Twilio
• WhatsApp

Your personal information may be processed by these providers in order to deliver messaging services.

Where personal information is transferred outside South Africa, we ensure that appropriate safeguards are in place in accordance with POPIA.

7. Legal Basis for Processing

We process personal information:

• With your consent
• To perform a contract
• To comply with legal obligations
• Where processing is necessary for our legitimate business interests

8. Data Security

We take appropriate, reasonable technical and organisational measures to protect personal information against:

• Loss
• Unauthorised access
• Disclosure
• Damage or destruction

Access to personal information is limited to authorised personnel only.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

When no longer required, information will be securely deleted or anonymised.

10. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access your personal information
• Request correction or deletion
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Information Regulator (South Africa):
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

11. Cookies (If Applicable)

Our website may use cookies to enhance user experience. You may disable cookies in your browser settings.

12. Direct Marketing

We will not send direct marketing communications without your consent. You may opt out at any time by contacting us or using the unsubscribe mechanism provided.

13. Changes to This Policy

We reserve the right to update this Privacy Policy. Updated versions will be published on our website with the revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

RA Boards
info@raboards.co.za
0210010887